Returns and cancellation

Return & Cancellation Policy

Last Updated: July 30, 2026

At Stitch Kari, customer satisfaction is important to us. Please read our Return & Cancellation Policy carefully before placing your order.

Order Cancellation

  • Orders may be cancelled within 12 hours of placing the order by contacting our customer support.

  • Once an order has been processed or shipped, it cannot be cancelled.

  • Stitch Kari reserves the right to cancel any order due to product unavailability, pricing errors, incomplete customer information, or suspected fraudulent activity. In such cases, any advance payment will be refunded.

Return Policy

We accept returns only in the following cases:

  • You received the wrong product.

  • You received a damaged or defective product.

  • You received an item with a manufacturing defect.

To request a return:

  • Contact us within 48 hours of receiving your order.

  • Provide your order number along with clear photos or videos showing the issue.

  • The item must be unused, unwashed, and in its original condition with all tags and packaging intact.

Returns that do not meet these conditions may not be accepted.

Items Not Eligible for Return

Returns or exchanges are not accepted for:

  • Change of mind.

  • Incorrect size selected by the customer.

  • Slight variation in color due to screen resolution or lighting.

  • Minor variations in fabric texture or stitching that do not affect product quality.

  • Products that have been used, washed, altered, or damaged after delivery.

Exchange Policy

If your return request is approved, we will replace the item with the correct product or the same product (subject to stock availability).

If the requested replacement is unavailable, we may offer a store credit or refund, depending on the circumstances.

Refund Policy

Refunds are applicable only when:

  • A replacement cannot be provided.

  • An order is cancelled by Stitch Kari after payment has been received.

Approved refunds will be processed within 7–10 business days using the original payment method where applicable.

For Cash on Delivery (COD) orders, refunds will be made through bank transfer or another mutually agreed method.

Return Shipping

If the return is due to an error on our part (wrong, damaged, or defective item), Stitch Kari will bear the return shipping cost.

For all other return requests (where applicable), the customer will be responsible for the shipping charges.

Contact Us

For return, exchange, or cancellation requests, please contact us:

Stitch Kari
WhatsApp: 0318-2218924
Email: zimalcollection58@gmail.com